Casual Customer Service Officer

Horsham Rural City Council • Horsham Region • 5d ago

Band 4 ($44.27 per hour Inc. Casual Loading) Casual Operating hours are Monday to Friday 08:30 - 17:00. About the Role As the first public point of contact to Horsham Rural City Council's Civic Centre, this role is central to delivering exceptional customer service and administrative support. The successful applicant will assist both customers and staff through a range of duties including cashiering, handling phone enquiries, and general reception tasks. The Customer Service team manages a high volume of enquiries across multiple channels, so the ability to multi-task and prioritise effectively is essential. About You You have experience in customer-facing roles, particularly in industries such as retail, banking, or hospitality. A collaborative approach, adaptability, and a focus on practical solutions are key attributes for success in this role. A professional and approachable manner, along with a commitment to respectful and helpful service, is essential. For a confidential conversation, please contact Sarah McIvor - Acting Manager Governance and Community Relations on 03 5382 9777 For more information, please see Position Description.