About the Role We are seeking an experienced and motivated Practice Manager to oversee the daily operations of a well-established medical centre in Gymea. Reporting to the Director of Operations, you will play a key leadership role in managing the administrative and operational functions of the practice while supporting our team of healthcare professionals to deliver exceptional patient care. This role requires a balance of operational efficiency, people leadership, financial management, and patient-focused service delivery. You’ll be part of a collaborative and professional environment that values initiative, continuous improvement, and compassionate care. Key Responsibilities Practice Operations & Planning Oversee the smooth day-to-day running of the medical practice. Develop and implement business goals and strategies in consultation with management. Prepare budgets, monitor performance, and report on key outcomes. Identify areas for operational improvement and implement solutions. Human Resources & Team Leadership Recruit, train, and supervise administrative staff to ensure high performance and professional growth. Provide leadership and direction to foster teamwork, accountability, and positive workplace culture. Manage payroll, rosters, and staff performance reviews. Resolve workplace issues with fairness and professionalism. Financial & Business Management Maintain accurate financial records, including debtors, creditors, and general ledger. Ensure compliance with all financial, taxation, and reporting requirements. Work with the finance team to prepare financial statements and manage budgets. Contribute to business development and patient growth initiatives. Compliance & Quality Systems Ensure the practice operates in full compliance with relevant legislation and standards (including privacy, employment law, infection control, and workplace safety). Maintain accreditation standards and update quality systems as required. Oversee Cold Chain Management and Infection Control protocols. Liaise with internal and external stakeholders to ensure best practice standards are maintained. Technology & Equipment Coordinate maintenance and upgrades of IT systems and clinical equipment. Liaise with suppliers and IT support providers to resolve issues promptly. Patient Service & Communication Promote a patient-centred culture and ensure a high standard of customer service. Handle patient feedback and complaints with professionalism and empathy. Represent the practice positively with patients, staff, and the local community. Requirements Proven management and leadership experience in a healthcare or medical practice setting (minimum 1–2 years). Strong business acumen and understanding of healthcare operations. Excellent interpersonal, communication, and problem-solving skills. Demonstrated ability to work autonomously and collaboratively. High attention to detail and commitment to continuous improvement. Sound computer literacy, including Microsoft Office (Word, Excel) and medical software systems. Understanding of privacy, infection control, and accreditation processes. Desirable Qualifications: Formal training or certification in Practice Management, Business Administration, or Health Administration. Membership with the Australian Association of Practice Management (AAPM). CPR/Triage or infection control training. Experience with Medicare, health funds, and clinical software systems. Benefits Competitive salary plus performance-based incentives. Supportive operational and clinical team environment. Professional development and training opportunities. Long-term career growth within a stable and respected healthcare organisation. Recognition and reward for outstanding performance. Hours of Work Full-time permanent position (average 77.5 hours per fortnight). Some flexibility may be required to meet operational needs. Breaks: 30-minute lunch and two 10-minute breaks per day, taken in rotation to ensure continuity of patient care.
