Join a Team That Builds the Industry Claims Executive | Melbourne Master Builders Insurance Brokers (MBIB) is a specialist construction insurance brokerage proudly owned by Australia’s Master Builders Associations. With over 23,500 members nationwide, MBIB delivers expert risk management, advocacy and tailored insurance solutions while ensuring competitive premiums. Profits are reinvested into the industry and our services are open to all construction participants. Businessary is excited to partner with MBIB to recruit a Claims Executive based in Melbourne. This role is ideal for someone who thrives on delivering great outcomes for clients, managing a portfolio of claims with confidence and care. You will be the go-to for technical advice, building strong relationships with clients, brokers, loss adjusters and insurers while helping shape a positive claims experience. Why MBIB There has never been a better time to join a business that exists to support the construction industry and the people who build it. Your key responsibilities Manage a portfolio of claims ensuring smooth lodgment, progress and resolution in line with company standards Communicate clearly with clients, brokers and insurers to set expectations and overcome challenges Monitor and report on claims trends and insurer performance to broking staff and management Collaborate with insurers to improve service standards and customer sentiment Support broking and technical staff in building strong insurer relationships Help maintain MBIB’s high customer service standards About you You bring general insurance claims experience You hold or are keen to complete Tier 1 qualifications fully funded by MBIB You are organised, proactive and able to juggle multiple priorities You communicate with clarity and empathy and you are committed to delivering exceptional service You are detail oriented and thrive in a collaborative environment What’s in it for you A genuine opportunity to deepen your claims expertise in the construction sector Career development and financial support for further study Flexible working arrangements, paid parental leave and access to an employee assistance program Ready to apply If you are looking for a role where your contribution is valued, your growth is supported and your success is celebrated, we would love to hear from you. Preferred candidates will be asked to complete background checks including identity and police checks
