Job Description The Gig: Our Customer Success Managers serve as trusted partners to our practices, gaining a deep understanding of their business needs, operations, challenges, and goals. The role’s purpose is to help customers fully leverage our products, ensuring they unlock their full potential and achieve maximum return on investment Responsibilities: Build and maintain positive, long-term relationships with clients to ensure their continued partnership with Healthengine. Proactively manage a portfolio of high-value clients, helping them unlock the full potential of our products and achieve maximum return on investment. Recognise opportunities to offer additional services that bring value to our clients and prepare tailored proposals. Regularly compile and share performance insights with customers, highlighting their success metrics and educating them on the return on their investment (ROI). Identify any potential obstacles to customer retention and proactively resolve them. Collect valuable product feedback from customers and relay this to internal teams for ongoing improvement. Lead the negotiation and closure of renewal agreements with existing clients. Act as a liaison for customers with finance and billing matters, ensuring seamless processes. About You: You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. Experience required: Strong experience in an Account Management role Experience in using multiple CRM and client management and reporting systems Experience using Microsoft Office (Excel, Word, Powerpoint) & Google Suite.
