Banking Operations Officer - Parramatta If you enjoy solving problems, staying organised, and being part of a team that keeps things running behind the scenes, this role could be a great fit. You'll join a major financial institution that values initiative, accuracy, and genuine care for customers. As part of this Banking Operations team, you will be responsible for resolving complex account issues, processing high-value payments and delivering timely solutions for vulnerable or high-priority customers. The role requires clear judgment, fast decision-making and excellent attention to detail. Pay rate: $37-44 p/h super (dependent on experience) Contract Duration: 9 months initially Location: Parramatta, NSW What you'll bring Experience in banking operations, transactional processing, payments, or financial services preferred Strong attention to detail and a natural problem-solving mindset Confident communication skills and a customer-first approach Experience in banking, payments, or a fast-paced operations role is highly regarded A genuine desire to help people and deliver quality outcomes What you'll do Process payments and account updates with accuracy and care Respond to customer and internal queries, ensuring issues are resolved efficiently Support customers in difficult situations by providing timely and practical solutions Manage high-priority requests with professionalism and clear communication Collaborate with colleagues to improve processes and maintain smooth daily operations What's on offer Hybrid working arrangement based in Parramatta Supportive and experienced leadership team Real opportunities to learn and grow across the wider organisation A culture built on trust, teamwork, and doing what's right for customers This is a great opportunity to join a respected name in Australian banking and be part of a team that makes a difference every day. For any questions feel free to email lodonovan@launchrecruitment.com.au
