We’re Hiring: Performance and Capability Lead (Workers’ Compensation) Location: Macquarie Park, NSW Employment Type: Full-time, 12 month fixed term Industry: Workers’ Compensation, Injury Management Salary: Competitive Benefits Be part of something bigger. Be part of ISS. Are you passionate about developing innovative best practice Workers’ Compensation claims management strategies and improving return to work outcomes for a large workforce? ISS is seeking a strategic and experienced Performance and Capability Lead to oversee workers’ compensation compliance and performance across NSW (self-insured) and ACT (underwritten). This pivotal role ensures alignment with SIRA standards, drives return-to-work outcomes, and supports injured employees through innovative claims management strategies. This Full Time 12 month fixed term contract role is based in our Macquarie Park corporate office. What You’ll Do Lead compliance for NSW self-insurance and ACT underwritten policies Develop KPIs and performance metrics aligned with regulatory and business goals Conduct audits and performance reviews to ensure strategic objectives are met Deliver training and mentorship to Injury Assist team (Case Managers overseeing end to end process from early intervention, IM, RTW planning and implementation). Collaborate with SIRA, ACT insurers, and internal stakeholders Promote early intervention and safety culture Manage provider relationships and ensure SLA adherence Drive consistency and continuous improvement across Pacific Injury Assist teams Work in partnership with the Regional Manager Injury Assist to ensure that workers compensation strategic objectives are being met. Actively participate in the NSW Self-Insurers Association What We’re Looking For Deep knowledge of NSW & ACT workers’ compensation legislation 5 years’ experience with early intervention, injury management and workers compensation processes. Proven leadership and coaching experience Allied health or workers’ compensation qualifications Strong communication, analytical, and reporting skills Understanding of medical terminology and claims databases Current driver’s license Experience working in a Workers’ Compensation self-insurance environment is strongly preferred. Why Join Us? Competitive salary package that values your expertise. Work-life balance – no evening or weekend shifts. Flexible work arrangements tailored to you. Onsite parking at our Macquarie Park office Exclusive staff discounts with a wide range of partners. Learning & development programs to support your career growth. Global career pathways – opportunities to grow within ISS worldwide. A positive team culture where your success is celebrated. How to Apply: Click on the 'apply' link and complete the online application. Our Commitment: ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA communities. We are committed to fair pay and a safe working environment. Learn more about ISS in Australia and New Zealand on our website. Please note: No agency applications are accepted
