Do you want to work with a passionate and supportive team that puts people first? Mandurah Community Aged Care have an opportunity for a Client Services to join our team! A friendly, focused and driven team, we look to bring on staff with the right attitudes and values to provide the best CARE for our residents: Collaboration Accountability Respect Empathy Why Work with Us? Discover the Benefits & Culture at For Purpose Aged Care At For Purpose Aged Care , we believe that when our staff feel supported, valued, and inspired, they deliver the very best care to our residents. As a purpose-driven, not-for-profit organisation, your wellbeing is at the heart of everything we do. That is why we offer a growing range of benefits designed to support your lifestyle, financial wellbeing, professional growth, and sense of belonging: Maximise Your Take-Home Pay - Save up to $15,900 a year through Salary Packaging with Go Salary. Feel Connected - Enjoy regular team lunches and engaging team-building events that bring people together. Super That Works for You - HESTA is an industry super fund focused on people working in health and community services. Exclusive Workplace Banking - Take advantage of special offers through CommBank’s tailored program - because smart banking means more in your pocket. JB Hi-Fi Employee Discounts - Access exclusive staff pricing on the latest tech and home essentials. Wellbeing Support On Demand - Our confidential Employee Assistance Program (EAP) is always here when you need it. Time to Unwind - Treat yourself with staff-only discounts at Endota Spa. Novated Leasing Made Easy - Use your pre-tax income to pay for your car through our partner Enlist and enjoy potential tax benefits. Career Growth Across Australia - Explore national job opportunities within our broader For Purpose Aged Care network. Ausmed Passport - Take your training and qualifications with you—you’re learning counts wherever your career takes you. About the Role As Client Services, you will be front of house for our resident’s and their families. You will ensure that the process of admission into residential aged care is a smooth and seam free positive experience for everyone involved. You will maintain communication with resident’s and families on our waitlist and facilitate tours of our beautiful Mandurah home. Moving to residential aged care can be a difficult time in our resident’s lives, so a sensitive and consumer orientated approach is essential. Key Responsibilities: Ensuring that rooms across all residences maintain satisfactory occupancy Liaising with key stakeholders (hospitals, ACAP, social workers, medical practices and age care placement agencies) to assist in maximising bed occupancy Organising and scheduling appointments with potential clients to showcase any of the requested residences in the organisation Facilitating and organising admission paperwork and ensure Assessment is current Providing a smooth transition of admission process into the residence About You: Excellent customer service delivery Ability to develop and maintain professional relationships with relevant agencies and internal and external stakeholders Ability to delegate and prioritise tasks and be results orientated Demonstrated experience in the coordination and delivery of administrative services in a health, community or residential aged care setting Knowledge of financial requirements for admissions into an aged care facility Meticulous attention to detail and accuracy Current drivers’ licence This is your opportunity to be part of a team that takes pride in providing a superior resident experience. It is a team sharing a mindset of continuous learning, respect, and integrity and a team that is proactive, flexible, and thrives in a challenging work environment. Join a team that values not just the work you do, but the person you are. At For Purpose Aged Care , we are building a workplace where everyone feels they belong and has the tools to thrive. If you want to work for a growing organisation that is inclusive and supportive, then apply now to work at Mandurah Community Aged Care .
