About Scope Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW. About Your Role Scope has an exciting and unique opportunity for a Client Success Manager to work within our Employment Programs. Lead a passionate team focused on client engagement, satisfaction, and retention. You’ll listen to clients and their support networks, use evidence-based insights, and drive initiatives that enhance the client experience - helping people belong, thrive, and achieve their goals, now and into the future. Your Key Focus Build and manage relationships with diverse stakeholders to understand client needs and resolve issues. Monitor client satisfaction, identify challenges, and implement strategies to improve retention. Coach and mentor team members in business development and cross-service knowledge. Provide evidence-based insights to guide client acquisition and retention strategies. Ensure policies and risk management practices support sustainable, high-quality client experiences. What We Look For Demonstrates strong expertise in client relationship management, including relevant principles, frameworks, and tools. Applies strategic thinking and commercial acumen to deliver results in complex and ambiguous situations. Collaborates effectively with internal and external stakeholders, accommodating diverse communication styles. Develops and mentors others, promoting learning, self-reflection, and growth. Models resilience, critical thinking, flexibility, and a commitment to inclusion, wellbeing, and a positive workplace culture. PD_Client Acquisition & Retention_Client Success Manager_Dec 24.pdf Skills, experience, qualifications Holds relevant qualifications and clearances, including NDIS Worker Screening, Working with Children Check, and any required international police checks; must meet visa and driver’s license requirements. Extensive experience in client relationship development and management, including handling client or customer enquiries. Skilled in research and analysis to inform strategies, plans, and actionable insights. Experienced in collaborating and negotiating with internal and external stakeholders, including those with diverse communication needs. Experience or ability to adapt quickly to the disability services sector and/or not-for-profit organisational context. We are committed to filling this role quickly, so while applications for this role will close on 24/10/2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now. Scope as an Employer At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support. View our stance on inclusion, diversity and human rights by visiting our careers page. Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support. Take your career on a journey with Scope and work proactively with us to achieve our purpose! If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.
