About the companyChemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market. About the roleThis role’s primary responsibility is to provide effective, solution-based support the Insurance Manager in providing our corporate group and stores with a professional and valuable service in the handling of their claims. Your key responsibilities will include:Have a broad & technical approach to handling of all claims across all classes of general insuranceAbility to analyse initial causation efficiently and professionally to provide & plans out an effective claims’ responseCollaborate with external claim manager to assist the entire claim journey, including:Preparing reports clearly and articulatelyEfficient follow up systems with all stakeholdersRegular communication with insuredFollowing up correspondence between insured, underwriters, assessors and alikeMaintaining Claims Status Reports and or systemsEnsure compliance with applicable legislation and adherence to policies and procedures both internally & domesticallyKey performance indicatorsHigh level verbal and written articulation across all communication streamsGreat level of rapport and respect amongst colleagues and industry professionalsAbility to respond to all enquiries and requests for action in a timely and appropriate manner, also could prioritise across many claims’ variablesEffectively close claims and keep open status cycle to a minimumProvide timely turnaround of requests About youProven experience (2 years) in ISR claims or Casualty claims is essentialUnderstanding and knowledge of Insurance Claims environment & regulatory changesStrong attention to detail with a commitment to delivering exceptional customer serviceHighly organised, with the ability to manage priorities in a fast-paced environmentProfessional, friendly and courteous mannerProven ability to work as part of a national team What you should knowAside from the usual things you should expect from any organisation, we also offer our team the following: Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.Discounted hot/cold food and drink at our Head Office on-site cafe.Free flu vaccinations. We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead!
