An Australian owned International Freight Forwarder and Logistics Services provider with 35 years market presence seeking a junior or seasoned Customer Service Representative / Key Account Manager (KAM) to join office at Matraville. No WFH! Must have local experience to qualify! ABOUT THE ROLE: Respond to Customer Inquiries: Handle customer inquiries promptly via phone or email. Provide customer accurate information about shipments, delivery status, and any issues. Issue Resolution: Proactively address customer concerns related to delays, damages, or other logistics challenges. Collaborate with internal teams to find solutions. Order Tracking: Monitor shipments, track progress, update customers on real-time status and send customers weekly order reports . This will include the use of Cargowise software and online tracking platforms. Account Management: Maintain rate cards and assist in new quotes for an array of customers . Keep detailed and up-to-date records of customer requirements, complaints, and resolutions. Build Relationships: Foster strong relationships with clients, carriers, overseas agents. Continuous Improvement: Identify areas for process improvement and contribute to enhancing our customer service procedures. ABOUT YOU: Experience: Minimum of 2 years in customer service/account management in freight forwarding. Communication Skills: Excellent verbal and written communication skills. Problem-Solving: Ability to think on your feet and find creative solutions. Attention to Detail: Accuracy in handling documentation and tracking information. Team Player: Collaborate effectively with colleagues across departments. Tech-Savvy: Experience with CargoWise software and proficient in advanced Excel functionalities. WHAT'S IN IT FOR YOU: Work for an Australian owned forwarder Friendly and supportive team and management Free onsite parking To qualify for this role you must have current local experience in Customer Service within International Freight Forwarding and have full working rights in Australia! If this sounds like the role you would enjoy apply today! Or to discuss contact Maria on (02) 8318 36 SCR-maria-epshtein
