Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked 196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements We are seeking a dedicated and detail-oriented Fulfillment Specialist to serve as the focal point for our Global Account customers. This role involves managing post-sales queries and ensuring customer satisfaction through timely and effective resolution of issues. The position requires strong communication skills, analytical thinking, and the ability to build relationships with customers and internal teams. Key Responsibilities Resolve customer queries, including shipment/arrival dates, product lifecycle updates, and escalations. Manage order quality issues to meet defined targets and ensure appropriate actions and escalations are in place. Oversee order backlog to ensure timely fulfillment within Lenovo’s agreed service lead times. Respond to all customer and internal requests professionally and promptly. Build and maintain strong relationships with customers and the sales team. Identify potential problems, flag them proactively, and drive root cause analysis. Collaborate with cross-functional teams to ensure seamless post-sales support. Provide regular updates and reports to management on fulfillment performance. Position Requirements Proven experience in customer support, sales support, or back-office administrative roles. Proficiency in PC operations and software packages, including MS Office; SAP knowledge is an advantage. Fluent in English, both oral and written. Positive attitude with strong customer care and problem-solving skills. Confident communicator with excellent interpersonal abilities. Strong time and task management skills. Ability to learn quickly and adapt to new processes and tools. Analytical mindset with attention to detail. What Lenovo Can Offer You A multitude of professional and personal opportunities An international organization with a high focus on all types of Diversity in the team 3 sick days per year Additional vacation days 100% sick leave compensation up to 2 months per year A broad selection of soft / hard skills trainings and individual mentoring Employer contribution to the Third Pillar Pension System Life & life events insurance, fully covered by company Base gross monthly salary from minimum 1600 EUR and above, depending on experience variable part 12% of your annual earnings We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations : Slovakia Slovakia AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question. Go back Apply If you require an accommodation to complete this application, please contact ability@lenovo.com
