About Us At the Gold Coast Headache and Migraine Clinic we are the leaders in the treatment and management of headache and migraine conditions. The company has a great team culture, full of fun and bubbly personalities who support one another to deliver professional results for our patients. About The Role We are seeking an enthusiastic receptionist who will work full-time in our Gold Coast clinic in Bundall. This is a diverse role where you will be dealing directly with patients, third-party organisations and expert clinicians on our team. Outstanding verbal and written communication skills and a can-do attitude are essential, as is the ability to work well in a team environment. You will be trained to provide: Excellent customer service and confident communication skills over the phone and in person Manage the daily operational requirements of running a busy clinic, supporting the clinicians and their patients; Converting phone enquiries into bookings and following up opportunities. Skills & Experience: Previous administrative and customer service experience is highly advantageous, but not essential. The Gold Coast Headache and Migraine Clinic is a fast-paced environment and we require someone who is capable of prioritising and multi-tasking. We need someone who is a problem solver and takes initiative with a great work ethic and a can-do attitude to look after our patients and the company. Your ability to navigate technology and social media is an advantage, i.e. creating social media posts, following up on enquires, using email and learning our cloud-based patient management system. Join our small, supportive team where flexibility is a priority! While our business hours are Monday to Friday from 8 am to 5 pm and Saturdays from 8 am to 2:00 pm, we understand the importance of work-life balance. We offer flexible working arrangements to help fit your schedule, ensuring you can thrive both professionally and personally. It is also preferred the successful candidate has a valid Australian car licence. This position caters those who want to be a receptionist in a well-respected physiotherapy clinic, or those who may aspire a career pathway to achieve higher positions such as a Practice Manager. Award Winning Clinic Our company is composed of award-winning clinics committed to delivering the highest quality of care and expert advice to all our patients. The company has been featured on Channel 7, 9 and 10 News multiple times, the Courier Mail and ABC news radio, just to name a few. Awards include the following: 2022 Ranked top 5 Physiotherapist in Australia by Allied Healthcare Awards 2018 Finalist in the Optus Health Business Service of The Year 2016-2020 Finalist in the Australian Small Business Championships Award 2017 Finalist for the HESTA Primary Healthcare Awards 2016 Winner in the Lord Mayors Multicultural Businessperson of the Year How We Look After Our Team: Events - All clinics shut down on a quarterly basis for a fun get-together, with an inspiring speaker for personal and professional growth, followed by a goal-setting workshop, and finishing it off with a fun social night out activity dinner. Amazing friendly team - Fun, dynamic and social team with regular get-togethers. Supportive Management - Ongoing dedicated mentoring. Career development - Opportunity for career growth through our career development program. Work-Life balance flexibility - With time off over Christmas. If you feel that you are a good match and could make this role your own, please apply with a covering letter and resume detailing why you are a good match for this position. Immediate start - apply now for this excellent administration opportunity!
