Can you tell me more about what you do at VLSBC? Great question! We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria. We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession. Okay, and what role are you recruiting for? We're looking for a Assistant Manager to join our Costs Dispute & Compliance Team on a fixed term basis. You will be responsible for managing and developing staff who respond to a high volume of consumer and disciplinary matter complaints using various regulatory tools, including informal resolution, mediation, investigation, costs reviews, and recommendations for determinations and/or compensation. This is getting interesting, what type of person are you looking for? We are looking for candidates with the following: Substantial experience in customer service, complaints handling, or regulatory environments, with demonstrated team leadership and people management skills Strong understanding of legal practice regulation, and proven ability to interpret and apply relevant legislation and case law Highly developed communication, negotiation, and relationship management skills A high level of computer literacy and ability to use information technology resources conscious of confidentiality and privacy A formal qualification or accreditation in Alternative Dispute Resolution or significant experience in dispute or complaint management That sounds like me! How are you different from other organisations? We're really excited by our organisation, we offer: Flexibility : We have work leading edge flexible working options including part-time, compressed hours, flexible start time, up to 2 days working from home Culture : Our staff recommend the VLSBC as a good place to work Well-being : We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year Partnership : our horizontal structure allows for more partnership with your colleagues and other teams Purpose : We play a key role in regulating the legal practice in Victoria I want to know more! Rosetta Spano would love to hear from you on (03) 9679 8081 if you have questions about the role. I'm now really interested! Great! Our recruitment is all about red carpet not red tape so simply click on ‘Apply Now' before midnight 20 October. Other relevant information: Appointment will be subject to abiding by our Flexible Working Procedure which defines the number of required in-office days at our office (including the ‘team day' of your team) and completion of the VPS Pre-Employment Statutory Declaration, Misconduct Declaration and Consent Form and the Pre-Employment Health Declaration. Your appointment may be subject to a satisfactory National Police Record Check, provision of evidence of qualifications required for your position and/or a probation period .
