We’re looking for a Transition to Support Lead to ensure services from a large transformation program are successfully handed over into BAU. You’ll be the bridge between project delivery and operations, making sure new services are supported, adopted, and ready to go. What You’ll DoCreate and roll out a repeatable transition methodologyLead service handovers into BAU with clear documentation and trainingEngage directly with stakeholders, manage expectations, and handle pushbackUse your BA skills to identify gaps, risks, and requirementsDrive change and comms activities to support adoptionNegotiate outcomes that balance delivery and operations What You’ll BringExperience in service transition or service deliveryStrong business analysis backgroundChange and communications experienceExcellent stakeholder engagement and negotiation skillsERP or integrated platform program exposure (highly regarded) Why You’ll Want This RoleHigh-profile transformation programOpportunity to design and embed a framework used across multiple servicesDirect engagement with stakeholders at all levelsA visible role where you can make a real impact
