Customer Success Manager – eCommerce Platform Vendor based in Hong Kong. We’re on the lookout for a driven Customer Success Manager to join a fast-growing global eCommerce solutions company in Hong Kong. This hybrid role (3 days in office / 2 days remote) offers the chance to partner with international retailers and brands, helping them expand their online reach and deliver seamless global shopping experiences. What You’ll Do Be the go-to contact for a portfolio of enterprise clients, ensuring their success and growth on the platform. Build trusted relationships with senior stakeholders (including C-levels) to drive long-term partnerships. Provide data-driven insights and strategic recommendations to help clients optimise performance. Collaborate closely with cross-functional teams (tech, operations, and marketing) to deliver smooth on-boarding and ongoing support. Analyse client KPIs and present clear, actionable reports to inform commercial and operational decisions. What We’re Looking For Based in Hong Kong with excellent communication in Cantonese, Mandarin, and English (native fluency in at least one; native Mandarin preferred). 1 year experience in Customer Success, Account Management, or Client Services , ideally within SaaS, logistics, eCommerce, Confident managing multiple clients and projects simultaneously. Strong analytical thinker with sharp problem-solving skills. Relationship builder who can influence and engage senior decision-makers. Bachelor’s degree or MBA Why You’ll Love It Join a leading global player powering cross-border eCommerce for major brands. Work in a collaborative, international team with clear career pathways. Hybrid work model in a prime Central Hong Kong location. Competitive salary package: HK$400,000–HK$520,000 total compensation (base bonus). If you’re passionate about helping brands grow globally and want to play a key role in their success— we’d love to hear from you. Apply now and send your CV directly to Peter to start the conversation at peterm@halcyonknights.com.au
