About Us Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes over 200 stores across Australia and New Zealand. Storage King is a market leader in self-storage and with continued growth plans it is an exciting time to become involved with our brand. Certified Great Place to Work – 2025/2026 in both Australia and New Zealand The Role We currently have a part time position available for an IT Support Technician to join our Tech Support Team, based in North Sydney. This role reports to the IT Support Tech Manager and is key to supporting day-to-day technology operations across our stores, Contact Centre, and Head Office. The IT Support Technician provides Level 1 and Level 2 technical support across hardware, software, VOIP, and networking systems. The role also contributes to IT innovation, system implementation, process improvement, and asset management. Working Hours 15.2 hours per week, rostered across two days between Saturday and Wednesday Some flexibility required What You Will Do Triage and resolve IT support requests via FreshServiceTroubleshoot hardware, software, VOIP, and network issuesSupport key systems including Microsoft 365, Azure, Storman Cloud, 8x8, MDM, FreshService, and JiraManage IT assets from deployment through to secure decommissioningOversee user onboarding, offboarding, and account managementCollaborate with IT & Innovations on upgrades, testing, and rolloutsLiaise with vendors for solutions and enhancementsCreate and maintain user training documentation What you will need Experience in a multi-site IT support environmentStrong troubleshooting skills and customer-first approachProficiency with Microsoft Office 365 and AzureKnowledge of networking fundamentals, MDM tools, and ITSM platformsEffective written and verbal communication skillsAbility to manage multiple priorities in a fast-paced environmentCertificate IV or Diploma in IT (or related field)Relevant vendor certifications (Microsoft, Ubiquiti, etc.) desirableExperience with VOIP systems and Storman Cloud advantageous In Return We Offer Competitive salary bonusesFlexible working environment and strong team cultureDiscounted health insurance through MedibankAssure Wellbeing Program – confidential counselling, financial advice, lifestyle coaching, and morePaid Parental Leave – 16 weeks for primary carers, 4 weeks for partners (after 12 months of service)Access to exclusive employee retail discounts Self-storage is a growing industry, and technology plays a critical role in supporting our customers and operations. If you are passionate about IT, problem solving, and working as part of a close-knit team to deliver exceptional outcomes, this role is a great fit. If this sounds like the opportunity you’ve been looking for, we’d love to hear from you – apply today! We value the important work recruitment agencies do, but all our hiring is managed exclusively by our internal recruitment team. We kindly ask agencies not to contact us regarding these opportunities. Thank you for your understanding.
