We're looking for an all-rounder to join us in a combined front office (reception) and some housekeeping casual/part-time role for motel in Fawkner. Front Office – your main responsibilities will include: Greet guests at reception and handle check-ins efficiently Manage phone, email and online inquiries across multiple booking platforms Resolve guest concerns with a calm, customer-focussed mindset Process payments and maintain accurate booking records Ensure the reception and common atras are kept presentable Available to be the ‘on call manager’ from time to time Multitasking, proactivity and a high level of computer literacy are a must for this work Housekeeping and maintenance: your main responsibilities will include: Clean and service rooms to a very high standard Identify and report items and areas for maintenance Carry out minor maintenance as required Maintain the cleanliness of motel's common areas and outside guest rooms Respond to guests requests when necessary Have a close attention to detail and take pride in your work Work as a team to complete all tasks on time About you: We're looking for an enthusiastic, hardworking and reliable individual who works well in a team. You must be available to work both regularly and on an ad hoc basis (sometimes with in 24 hours ’ notice), have a a good eye for detail and be friendly and approachable. Availability regular weekends, public and school holidays. You will need to have excellent multitasking skills while also being comfortable working autonomously. This employment opportunity would suit a local in area. Estimated to be 15 - 20 hours per week. As a new role this will be reviewed with he candidate. Remuneration for the role is the Hospitality Industry Award: Guest Services Level 2 Previous experience within the hospitality or accommodation sector is required and front office/reception, housekeeping and maintenance experience, on the job training will be provided. A great opportunity for the right person to grow their career learning from the best, working with experience Managers.
