Position Title: Head of Property Management - Operations Location: Bulimba Reports To: General Manager Employment Type: Full-Time About Us We are a market-leading real estate agency managing a large and diverse portfolio of residential properties. With best-in-class systems, streamlined processes, and a passionate team, we deliver an exceptional property management experience for both landlords and tenants. We proudly use industry-leading platforms including PropertyMe, Inspection Express, Tapi, 2Apply, and Inspect Real Estate to ensure efficiency, compliance, and outstanding service. The Opportunity We are looking for a dynamic, strategic, and energetic Head of Property Management to lead our high-performing team. This is a pivotal leadership role suited to an experienced property management professional who thrives on performance, innovation, and people development. You'll drive business improvement, foster a thriving team culture, and ensure we continue to deliver market-leading outcomes across the department. Key Responsibilities Lead, mentor, and empower a team of Senior property managers, Assistant property managers, leasing consultants, and support staff Design and execute strategic initiatives to grow and enhance the property management division Oversee daily operations, ensuring legislative compliance and service excellence Drive a high-performance culture focused on KPIs, client satisfaction, and accountability Collaborate with senior leadership on systems, technology, and customer journey improvements Identify and implement opportunities for innovation, automation, AI and service upgrades Manage departmental budgets, staffing, and performance reporting Champion learning, coaching, and career progression within the team Resolve complex landlord and tenant matters with professionalism and authority About You You are a dynamic, strategic, and values-driven leader who thrives on building high-performing teams and cultivating a culture people are proud to be part of. To be successful in this role, you will bring: 10 years of experience in real estate or a similar industry, with deep operational and legislative knowledge Experience managing property portfolios of 1000 residential properties A minimum of 5 years in a senior leadership role, guiding and inspiring large, high-achieving teams A passion for people, culture, and creating an environment where individuals feel supported, valued, and motivated to excel A proven ability to lead with authenticity, energy, and vision — you don't just manage, you empower Experience developing and delivering business strategies that drive growth, operational improvement, and team engagement Strong financial acumen, including budgeting, forecasting, and performance analysis A natural ability to unite people around a shared purpose and align culture with business goals Natural energy-bringer — you lift the room, inspire those around you, and lead with enthusiasm and purpose Formal qualifications in real estate, business, or leadership (preferred but not essential) A track record of embracing technology and innovation to enhance client service, efficiency, and team capability Experienced across multiple real estate networks or operational models, bringing adaptability and strategic insight Strong commercial acumen with a results-oriented mindset and a passion for operational improvement Exceptional communication, conflict resolution, and stakeholder engagement skills Deep understanding of Queensland residential tenancy legislation and compliance requirements Hands-on experience with PropertyMe, Inspection Express, Tapi, 2Apply, and Inspect Real Estate A relentless commitment to excellence, professional development, and raising the bar in property management Current Queensland Real Estate Licence (essential) You're not just looking for your next job — you're looking to shape something exceptional. What We Offer The opportunity to lead one of the largest and most forward-thinking property management teams in the region Access to modern tools, robust systems, and a well-resourced operational environment A collaborative and empowering workplace culture Competitive remuneration with performance-based incentives Ongoing professional development and leadership coaching
