What does this AMAZING career journey at Evolve Housing look like? Your new career journey starts HERE! Say goodbye to mundane work days and embrace change! You will be surrounded and supported by people who are invested in your success! People who are committed to positivity and making a difference to the community. You will be guided and mentored by our Property Services Manager in the Resident Services team and together we will achieve great outcomes. What will your new day look like? This role will be responsible for conducting building and property inspections and overseeing varying work types, programs, projects, and building-related maintenance activities for a large portfolio of properties. Working to a time-bound schedule you will deliver an excellent customer service experience while observing regulatory, quality and safety obligations and meeting service level agreements. Your primary duties will include: Ensure accurate and high-quality service is delivered to our clients in a timely manner Provide outstanding service that demonstrates Evolve Housing’s values and makes a real difference to client’s lives Proactively manage required work by: Conducting regular inspections and diagnosing defects Coordinating approved repairs and maintenance matters efficiently and within agreed timeframes Working collaboratively within the Resident Services team, in particular the Customer Contact Centre, to ensure upkeep of properties within portfolio Monitoring, auditing and supervising contractor performance ensuring contractors are meeting their contractual obligations Effectively monitor contractors’ performance against service level agreements, expectations and compliance with internal, legal and regulatory requirements Undertake work and maintain accurate records Contribute to LAHC and other compliance reporting requirements in a timely manner. Carry out general administration duties as required such as preparing letters, reports, contract management, office estimating etc. Coordinate programs, activities, processes, plans and build relationships with the Property Services and Customer Contact Centre teams Is this you? Passion, drive, enthusiasm? Then we NEED you! Do you believe in everybody's “right” to have a place to call home? Are you energised and motivated by building relationships? Do you pride yourself on impeccable attention to detail? Do you relish accountability? Do you face challenges head on with positivity? Are you passionate about providing the best possible customer service experience? Then come on this adventure with us! What does Evolve Housing do? Why are we an amazing workplace? Evolve Housing Limited is one of Australia's leading not-for-profit Community Housing Providers (CHPs), focusing on providing social and affordable housing. We provide innovative housing services and solutions to those in need and develop partnerships that provide positive social outcomes for individuals and their communities. Evolve Housing has over 25 years' experience in property and tenancy management and a reputation for social excellence. With a current portfolio of over 4,700 social and affordable properties housing over 10,500 people, we offer the opportunity to work for a dynamic and rapidly growing organisation. Some important things you will need to begin this journey! A trade qualification (Cert III or equivalent) complemented by demonstrable experience and knowledge in a similar position. Experience in office estimating, report costing and contract management. Experience dealing with Specialist Disability Accommodation (SDA) properties (desirable). Proven commitment to delivering an excellent customer service experience. The ability to effectively plan and organise your own workload. Communicate effectively, appropriately and with empathy and compassion. Experience working with culturally and linguistically diverse, and at times, challenging customers. Strong MS Office, Word, Excel and Outlook skills. Work as an effective team member and contribute to positive outcomes. Current driver licence and right to drive in Australia. Possession of a Builders/Supervisors licence (desirable) What benefits will you receive? You will be part of a culture with true purpose, where we care about helping our clients and our community drive. Do you want a career that takes you places? You will be guaranteed flexibility with a 35 hour week or the choice of a compressed working 9 day fortnight and working from home options. You will secure a career that takes you places through ongoing career development. What happens next? To apply, submit your resume and a covering letter addressing all selection criteria. Evolve Housing encourages Aboriginal and Torres Strait Islander applicants to apply. Evolve Housing welcomes applicants from Culturally & Linguistically Diverse backgrounds. Privacy Statement: Evolve Housing is committed to respecting and protecting the privacy and rights of individuals in relation to their personal information. Our Privacy Policy outlines how we collect, use, store, and disclose information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Please refer to our Privacy Policy on the Evolve Housing website if you would like more detailed information. You may also request a copy of the Privacy Policy from any Evolve Housing employee.
