Be the First to Apply THE FUTURE IS WHAT WE MAKE IT. Customer Experience Specialist Sydney Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Make the Best You. Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements. Join Us and Make an Impact. We are currently seeking a Customer Experience Specialist to support our Dispatch team to be based on our North Ryde office in Sydney. This role is rresponsible for fault call logging, customer service, job dispatch and coordination, being available for and managing incoming calls/emails/live chat, entering/updating service requests in appropriate databases accurately. In the Dispatch Team Leader’s absence, this role will serve as the escalation point of contact to respond and attempt to resolve issues. Key Responsibilities: Provide customer support through calls, emails and live chat to identify issues and the right solution Log issues in Honeywell ticketing systems and/or customer platforms while checking contract details and entitlements Check the availability of field service professionals, call the appropriate person to go to the customer site and dispatch the service work order Follow up on work orders to get the issue fixed within the agreed SLA and update the new status until the problem is resolved Contribute in an active way to the continuous improvement of the team’s performance by constantly identifying opportunities for improvement for our own and department’s activities Key Experience & Capabilities: Minimum High School Certificate or equivalent 2 years’ experience in Customer support Good written and verbal communication in English. Ability to follow processes and procedures High attention to detail including accurate recording and management of customer information and data Ability to work on team environment and autonomously Sound computer literacy. Able to rally colleagues to Meet the Team KPIs and SLAs Self-sufficient and can think outside of the box Ability to work on rotating shift Who We Are The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk Discover More Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our Futureshapers, and so much more. Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply. Honeywell is a proud advocate of the LGBTQ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ employee network, we encourage members of the LGBTQ community to apply to join our team of future shapers. For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement. If a disability prevents you from applying for a job through our website, email honeywell.com. No other requests will be acknowledged. Copyright © 2024 Honeywell International Inc. Call Centre and Customer Service Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Apply Now Job Identification 116858 Job Category Customer Experience Posting Date 09/05/2025, 03:51 AM Job Schedule Full time Locations 2 Richardson Place, North Ryde, NSW, 2113, AU (Hybrid) Hire Eligibility Internal and External Relocation Package None Use control and scroll to zoom the map Use two fingers to move the map
