Flexible Hybrid WFH & WFO > 2 days in Sydney CBD office 12-mos Max term contract accrued leaves (not a casual contract w/ daily rate) Work with cutting-edge cloud platforms used by Fortune 100 companies Ready to put your problem-solving and frontend skills to work on a world-class cloud platform? We’re seeking an Application Support Engineer to join a highly collaborative APJ UX Tech Support team , supporting customers across the globe. You’ll troubleshoot challenging web-based issues, advocate for users, and work closely with developers, administrators, and internal teams to ensure customers get the most out of the platform. If you have a knack for debugging, a passion for user experience, and strong web technology skills, this is your chance to make an impact while growing your career. What Your Days Will Look Like: Troubleshoot and resolve complex UX and frontend platform issues Analyse log files and apply standard debugging practices Collaborate with customer admins, developers, and internal teams to resolve issues Apply knowledge of incident, problem, and change management processes Contribute to knowledge base materials and continuous product learning What You’ll Bring to the Table: Must have customer facing Technical/Application/Software support experience (web-based products or e-commerce preferred) Strong skills in dynamic HTML components: JavaScript, HTML, CSS, AJAX , XML, XHTML Experience with JavaScript frameworks ( AngularJS, Jelly ) Understanding of web application stacks and relational databases ( MySQL, Oracle) Having a background in Web or FE development would be a plus Excellent communication skills for both technical and non-technical audiences Strong time management and prioritisation abilities Nice to Haves: Backend programming (Java or similar) Familiarity with Linux, UNIX, or other OS Experience in defect and escalation management Why You’ll Love It Here: Continuous learning & training with global exposure Supportive, high-performing tech culture Career growth opportunities in a leading SaaS company Initial 12 Mos Max term contract with strong potential for FT/Perm conversion! Don't miss out - APPLY below or email vanessa@realtimeaustralia.com and we'll be in touch with you asap! Feel free to check out our other job openings & set up job alerts here: h ttps://www.realtimeaustralia.com/job-search/
