$39.56ph to $40.70ph super NFP salary packaging benefits Salary dependent on qualifications and experience Permanent Part Time Contract - 30.4hrs - 4 days per week with flexibility Location: Taree NSW 2430 Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose . Your Opportunity As a Case Worker in our Emergency Relief service, you will play a vital role in supporting individuals and families experiencing financial crisis or hardship. This position focuses on providing immediate assistance such as food parcels, clothing, and vouchers, while also linking clients to services that address the underlying issues impacting their financial wellbeing. The role involves delivering person-centred case management, helping clients set achievable goals, and supporting them to build independence and resilience. This is an on-site position based in Taree and covers a large geographical area where you will engage directly with clients, respond to referrals, and work collaboratively with the communities to ensure people receive timely and dignified support. You will work under general supervision but be given scope to exercise initiative, judgment, and sensitivity in applying casework practices to meet the complex needs of clients. This role is well suited to someone with two years’ experience in community services, or a new graduate who has completed a placement in the sector. Your Key Responsibilities Provide practical and immediate support to clients through emergency relief, including intake, assessments, and referrals to supplementary services. Respond to client enquiries and referrals from internal and external providers, ensuring timely support and accurate documentation. Manage administrative requirements including case notes, client records, reports, and data entry into client management systems. Build and maintain strong relationships with clients, stakeholders, and community service providers to strengthen networks and improve client outcomes. Advocate on behalf of clients, making warm referrals and linking them with appropriate community resources and supports. Support clients to transition from emergency relief into independence or longer-term services, encouraging self-management and resilience. Requirements for Success Relevant tertiary qualifications (Degree, Diploma, or Certificate) in community services or a related field, or equivalent experience. Demonstrated experience in case management and supporting individuals in financial distress, or completion of a community services placement for new graduates. Strong interpersonal and communication skills, with the ability to engage effectively with clients, stakeholders, and diverse audiences. Sound administrative and technology skills, including accurate data entry and maintaining professional case notes. Ability to maintain professional boundaries while balancing empathy, support, and assertiveness in challenging situations. Strong time management and organisational skills, with the ability to manage high demand and limited resources effectively. A positive, person-centred approach with a commitment to dignity, resilience, and empowering individuals and families. Current First Aid & CPR Certificate. Full driver licence with no restrictions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay ) Free external, confidential counselling and access to chaplaincy support . Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave. Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application , please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au How To Apply To be considered for this opportunity, click ‘apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.
