Who is NextGen? NextGen is a leading financial services technology company focused on mortgage and lending solutions. We're known for our growth-oriented culture, family-focused values, and supportive environment where innovation thrives and careers flourish. Check us out here. What is the role and what team does it sit within? We're seeking an experienced Data Operations Manager to join our Data team. This is a pivotal leadership role that will drive data excellence and team transformation within our mortgage servicing operations. What does the team do in NextGen? Our Data Operations team is the backbone of NextGen's mortgage servicing capabilities, collecting and validating critical product data that powers business decisions across lending, credit assessment, and customer servicing. The team works closely with development teams, compliance, and business stakeholders to ensure data integrity and operational excellence. What does this role do within the team? As Data Operations Manager , you'll transform our data operations while leading team rehabilitation and performance improvement. You'll accelerate data collection cycles from monthly to weekly, establish robust quality assurance processes with our development partners, and provide technical leadership in complex servicing calculations and lending policy interpretation. Key Responsibilities: Lead and rebuild the data team, establishing performance standards and accountability frameworks Partner with development teams to formalise data collection processes including time-stamping and quality assurance Provide deep technical oversight of servicing calculations, lending policies, and credit assessment methodologies Essential Skills: Minimum 3 years mortgage, lending, or financial services experience with a deep understanding of home loan servicing mathematics Proven team management experience with the ability to drive individual and team improvement Advanced Excel/spreadsheet modelling capabilities for complex financial calculations Why should I join NextGen? At NextGen, you'll join a customer-focused organisation where your leadership will directly impact business outcomes. Our family-focused culture means we invest in your development and career progression, while our supportive environment ensures you have the resources and autonomy to succeed. You'll have the opportunity to transform a critical business function, develop your team, and establish yourself as a technical authority in mortgage servicing operations. Ready to lead data excellence at NextGen? Apply now and help us reshape the future of mortgage servicing.
