Job Description Are you passionate about helping people and making a real difference? Do you thrive in challenging conversations and know how to turn conflict into clarity? Join us in our mission to make the financial services sector fairer, one interaction at a time. As a Customer Service Officer , you’ll be the first point of contact for consumers, complainants, representatives, and AFCA members. You’ll guide people through our process with empathy and precision, helping them feel heard and supported. From managing inbound calls and chats to accurately recording complaints, your work will be central to delivering fair outcomes. What you’ll bring: Technical skills: Basic computer proficiency, data entry, phone/chat handling, conflict de-escalation Core capabilities: Customer focus, clear communication, empathy, resilience, attention to detail Experience: Customer service, managing difficult interactions, inbound contact centre (preferred) Attributes: Friendly, empathetic, team-oriented, self-motivated, patient, and results-driven Please note, if your application is progressed, you must be available to attend our in-person Expression of Interest Talent Session on the morning of Friday 31 October . We are expecting opportunities to join our customer service team over the next few months.
