Services Australia (the agency) is at the frontline of government service delivery, supporting millions of Australians. We are TDP | Secure and simple digital government services that Australians trust. Technology and Digital Programs (TDP) makes it simple for Australians to interact digitally with government with some of the largest and most complex ICT environments in Australia. Our solutions are scalable, adaptable and position the group as an industry leader. We operate cutting edge technology solutions critical to Australian citizens across major life events. Working in TDP, the opportunities are great and varied, you can grow your capabilities and develop a well-rounded career in ICT and Digital. Be part of a dynamic, supportive and collaborative work environment. What we do The Technology Business Services Branch provides enabling support across TDP. An important component of this is to provide centralised communication and engagement functions. We build TDP's culture and connect the workforce with our vision to 'make government services simple so that people can get on with their lives'. We provide integrated solutions, drawing on expertise across 6 key areas: Event Services: coordination of group events. Health and Wellbeing: championing a workplace environment that is open, supportive and reflects diversity. Executive Communications: that set strategic priorities, inspire confidence from government, industry partners and the workforce. Awards and Recognition: driving internal and external recognition for TDP's workforce. Campaign Management: working with our stakeholders to develop an engagement framework that reaches the right audience, with the right message, at the right time. Visual Design services: enhancing outputs to build a professional, future focused brand. Including videography, photography, editing, animation and graphic design. We're communication and engagement practitioners with a whole of group view, vast network of stakeholders, agile mindset and specialist expertise. About the role The Assistant Director, Visual Communication Design leads a small team of designers to develop visual communication outputs that engage a large, diverse workforce. This includes leading the delivery of high-quality visual design products that engage end users, whilst meeting the needs of stakeholders. They identify and advocate user needs and ensure the final design is fit for purpose. This includes complex design concepts through a variety of mediums, including illustrations, digital, web, print, animation, photography and videography. Assistant Directors foster partnerships with key stakeholders to assist in the development and implementation of operational policy, strategy, procedures, work output and quality. This involves a considerable degree of independence and leadership capability. The key duties of the position include Leading the graphic and creative design output process for communication products. Ideation, storyboard, pitch and development of video content, including animation. Undertake photography and videography services. Leading the production of data visualisations and infographics based on complex data sets or on analysis reports. Developing and managing key stakeholder relationships, negotiating requirements and developing appropriate products based on stakeholder needs. Maintaining a strong understanding of user accessibility requirements. Designing and publishing outputs that meet the needs of a diverse audience. Leading and managing staff including prioritisation of work, overseeing the management of performance, attendance, health and wellbeing. Developing staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention.
