Job Description As a Guest Service Agent at Novotel Sunshine Coast Resort, you will be the first point of contact for our guests and play a key role in shaping their overall experience. From arrival to departure, your professionalism, attention to detail, and commitment to exceptional service will ensure every guest enjoys a seamless and memorable stay. What You’ll Be Doing Welcome guests with warmth and professionalism, ensuring smooth arrivals and departures Handle guest enquiries and phone calls efficiently and with genuine care Promote Accor’s loyalty program by highlighting perks and encouraging sign-ups Support occupancy and revenue goals through confident upselling and cross-selling Collaborate with other departments to deliver exceptional, guest-focused service If you're passionate about hospitality, thrive in a team environment, and love creating feel-good moments for others, this is your chance to grow your career in one of Queensland’s most iconic resort destinations.
