This is a Administrative Assistant role with NSW Department of Customer Service based in Parramatta, NSW, AU NSW Department of Customer Service Role Seniority - junior More about the Administrative Assistant role at NSW Department of Customer Service Administration Assistant (Building Operations DAU) Building Commission NSW Grade: 1/2 Location: Parramatta Term: Temporary to 30 March 2026 (with possibility of extension) About the Building Commission NSW The new Building Commission NSW has been established to ensure the building industry meets standards, capabilities, capacity and resilience to deliver quality homes and meet the state's housing targets. Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility. Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career. About the role This position is in the Disciplinary Action Unit, which is responsible for the disciplinary process in relation to Licence Holders within the Building Industry. The Disciplinary Action Unit is responsible for making determinations about complex matters of fact and law and the appropriate disciplinary action in relation to licence holders, including whether to: Impose monetary penalties up to $220,000 Implement drafted licence conditions, for example by imposing restrictions or remedying misconduct or misgovernance by ensuring quality improvements, and/or Whether to suspend or cancel building licences of both small and large licenced entities in NSW, including building design professionals, builders, tradesmen, supervisors and certifiers The Administration Assistant will support the team in compiling documents, updating registers, issuing correspondence/notices/decisions and other administrative tasks as required. The position would suit a person interested in legal regulatory processes and willing and capable to assist in important administrative steps in the disciplinary process for licence holders. May suit a law student/graduate with a great attitude to work who want exposure to an entry level role in legal/regulatory systems. This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner In this role, you will: Provide a range of legal assistant/administrative services including filing, dealing with correspondence, monitoring inboxes, maintenance of registers, routine purchasing, meeting and event support, photocopying and creating, processing and compiling documents to support/contribute to the effective operations of the business unit/team Collect and compile information to support the development of documentation and reports Respond to enquiries and routine requests for information, escalating enquiries as necessary, to provide accurate and timely information and customer service Update and maintain records, registers and files, databases, complying with records management processes, ensuring information is accurate, stored correctly and accessible Check, maintain and arrange prompt maintenance of equipment, including ordering and distributing and maintaining supplies to ensure ongoing availability To be successful in this role: A person interested in legal/regulatory processes and formal disciplinary proceedings A person with a great attitude to work who is comfortable doing routine administrative work and new novel work from time to time A person comfortable with technology/registers/office software applications May suit a person interested in completing their practical legal training, which can be accommodated for the right candidate What we need from you An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. Salary Grade 0102, with the base salary for this role starting at $75,728 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday, 25 September 2025 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing administrative support Collecting and compiling information Responding to enquiries Key Strengths Legal assistant skills Attention to detail Customer service skills Familiarity with office software ⚖️ Interest in legal regulatory processes Practical legal training Why NSW Department of Customer Service is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
