Office Administrator – Coffee Machines, Equipment & Consumables Dynamic role within a growing company Opportunity to learn about the coffee industry East Perth Location with on-site parking Contribute to a positive, solution-focused team culture RETAINED SEARCH / EXCLUSIVE LISTING About our client Our client is a specialist provider of commercial coffee machine solutions, based in Western Australia and now also servicing Brisbane. They supply, lease, and service super‑automatic and traditional espresso and vending machines, along with premium Australian‑roasted coffee beans, to corporate offices, mining sites, cafés, and regional workplaces. Customer satisfaction is a core focus—finding solutions that suit each client, maintaining machine uptime, and delivering café‑quality coffee at the touch of a button. With local manufacturing of roasted coffee and ownership and operation rooted in Western Australia, the company combines regional strength with growing reach. Our client is currently seeking an Operations Officer to join their team at their head office in East Perth . About the opportunity This is a full-time, client-focused support and coordination role within the technical operations team. The position acts as the key link between customers and the technical department, driving machine uptime, coordinating service delivery, and supporting account growth. In this role, you will: Proactively manage client relationships and service expectations Coordinate the installation and servicing of equipment Be responsible for the mobilisation of technical staff and equipment to different mine sites for installations and repairs Provide reactive technical support and client education Facilitate internal communications across sales and technical teams You will be involved in guiding customers through equipment installation and training, booking and scheduling servicing, handling communications and helpdesk tickets, and supporting both technical and sales staff. About you The ideal candidate will have experience in customer service, account management, or service coordination within a technical environment. You will be comfortable liaising with multiple teams and external clients and thrive on solving problems and improving processes. Candidates will ideally have: Proven experience in managing client expectations Strong customer service and communication skills A high attention to detail and self-motivation The ability to prioritise effectively and multitask A technical mindset and experience with an ERP/web-based platform Experience supporting technical/service teams What’s on offer You’ll be joining a growing business where you can build a long-term career. The company provides hands-on, one-on-one training and support from senior managers, along with the opportunity to attend events, expos, and industry training sessions. Enjoy monthly RDOs (if desired), regular BBQs, and quarterly staff outings. This is an opportunity to support national clients and work with a respected WA-based company. How to apply Submit your CV outlining your experience and suitability for the role. Applications are welcome from candidates based locally or interstate. Your application will be handled according to our privacy policy: https://11recruitment.com.au/privacy-policy. Please note This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia. Sponsorship will not be provided. Code/Keywords ^^^ "Service Coordinator", "Technical Customer Support", "Client Services Officer", "Customer Service Officer", "Customer Relationship Coordinator", "Sales Support Administrator", "ERP Coordinator", "Technical Support Officer", "Operations Support", "Account Support Specialist", "Client Success Coordinator", "Service Delivery Officer", "Customer Liaison Officer", "Admin Support Officer", "Service Administrator"
