Drive Your Career with Centurion: Seeking Customer Support Manager Company Overview: Centurion is a premier logistics company with a long-standing reputation for excellence in transportation services across Australia. Founded in 1971, our business provides nationwide service with 34 branches across Western Australia, Queensland, Northern Territory, South Australia and Victoria. We’re currently expanding our team and looking for a Customer Support Manager to lead and develop our customer service team, driving high performance and delivering quality outcomes for our valued customers. Position Available: Customer Support Manager Location: Richlands, QLD About the Role: We are seeking an experienced and passionate Customer Support Manager to lead our customer service function. This leadership role is responsible for managing a high-performing team, ensuring professional service delivery, and building capability to support Centurion’s growth and commitment to excellence. If you’re driven by customer success, enjoy developing people, and thrive in a fast-paced logistics environment, we want to hear from you! Key Responsibilities: Lead, mentor, and develop the customer service team to achieve service excellence Oversee day-to-day customer support operations, ensuring timely resolution of inquiries and issues Drive continuous improvement initiatives across customer service processes Implement and manage KPIs to monitor performance and customer satisfaction Partner with internal teams to deliver seamless service solutions for clients Support change initiatives, including CRM improvements and system enhancements Build strong relationships with key stakeholders, fostering a customer-first culture Skills and Experience: Proven leadership experience in a customer service or support management role Strong people management and coaching skills Demonstrated success in building high-performing teams Excellent communication, negotiation, and problem-solving skills Ability to manage competing priorities in a fast-paced environment Strong Microsoft Office skills; experience with CRM systems desirable Experience in transport, logistics, or related industries highly regarded Why Join Centurion? Competitive salary package aligned with experience Career growth and leadership development opportunities Supportive and collaborative work environment Employee benefits including health insurance discounts Be part of a company that values safety, integrity, and excellence How to Apply: Ready to drive your career forward with Centurion? If you feel you have the experience, ability, and leadership skills to take the next step with your career within Centurion, we want to hear from you. Click Apply now. For more information, please contact recruitment@centurion.net.au Don’t miss out on this exciting opportunity to join a leader in the transportation industry! We are an Equal Opportunity employer, and we encourage applications from women and First Nations People. Please note that we do not accept applications from recruitment agencies. Direct applicants only.
