About the Role As a key member of the ICT Service Desk Team, the ICT Service Desk Officer will be responsible for providing Level 1 and 2 technical support and advice. You will provide an exceptional level of customer service, by acknowledging, updating and resolving service requests, and always keeping staff and students informed. This role covers support of the desktop, laptop, iPad, and BYOD environments, College networks and communications services (video conference, print, phone, email, digital signage, and audio visual), and service support of College academic and corporate staff, and students. Why work at Sheldon College? Sheldon College has proudly been named an Employer of Choice in Education for 2025 , a testament to our commitment to creating a supportive, rewarding, and dynamic workplace. We believe that People Make the Difference , and we invest in our staff through industry-leading benefits that promote Financial, Health and Wellbeing, Social, Family, and Professional Growth. Our leading, comprehensive benefits include: Above Award remuneration. Salary Sacrifice and Superannuation Co-Contribution. College-paid Parental Leave. 24/7 Employee Assistance Program for staff and their families. Corporate discounts including Health Insurance, Gym and Optometry. Employee fee discounts at our on-site Early Learning Centre and Prep–12 College. Staff Wellness Program and Staff Wellness Committee. About You Ideally you will have completed (or currently undertaking) relevant formal studies in Information Technology. ICT Service Desk environments, including first line call, event monitoring, incident creation, diagnostics and resolution for all incidents managed by the Service Desk. Coordination of service requests, incident management, problem resolution and change management workflows. Experience in a client-facing and similar support role. Possess or successfully obtain a Working with Children Check (Blue Card). About Us Sheldon College is an independent, co-educational, non-denominational College situated in Redland City, catering for students from 15 months of age through to Year 12. We provide a first-class curriculum in the academic, sporting and cultural arenas with access to state-of-the-art classrooms, laboratories, resource centres and studios, as well as cultural, performing arts and sporting facilities. Our Educators are our most valuable investment. Every member of our Early Learning staff plays a key role in delivering excellence in education. We deliver on our commitment to provide outstanding education in a safe, secure learning environment, underpinned by our philosophy of Love, Laughter and Learning. Job Description
