Job Description At LDC, we’re looking for a Senior Business Analyst who will shape the way our business uses technology. You’ll be hands-on with system design, process improvement, and application management, all while making sure our teams have the tools and knowledge to succeed. The Senior Business Analyst plays a pivotal role in the design, implementation, documentation, and training of LDC’s enterprise systems, processes, and business intelligence reporting tools. This position is responsible for mapping and documenting systems, business rules, and procedures, as well as researching, procuring, and maintaining software applications that drive business success. The role will establish application protocols, ensure usability, and provide internal consultation and training to enhance system efficiency and user experience. Key Responsibilities (not limited to): Understanding and documenting current business processes Conducting gap analysis between the as-is and to-be processes, identifying gaps with existing system functionalities, reports and controls Running workshops to identify current and best-practice procedures Running training workshops with key stakeholders and end users Understand system functionalities and be able to recommend solutions and improvements Document requirement and functional specifications and work closely with the Business, Regional and Global IT teams and vendors to facilitate developments Responsible for level I and II Application support (recreate issues, test scenarios, manage short term and long term resolutions) Ensure Business incidents and requests are tracked in Service Now and the tickets are resolved within Service Level Agreement Report on Monthly incident and requests Act as first line support to the Business in case of issues during project and post go-live support Help to develop and manage key stakeholder relationships Manage after hours deployment of solutions to Production environment Support the Project Manager throughout projects (e.g. defining scope, estimating resource requirements, timelines) Contribute to regular project and business meetings, provide progress updates, report issues and risks Essential skills & Experience 4 years of experiences in a similar business or solution analyst role Strong critical thinking and problem-solving skills. Demonstrated knowledge of IT best practices and principles. Broad technical expertise in software, applications, and cloud technologies. Proven project management skills. Ability to work under pressure and meet tight deadlines. Excellent time management and prioritisation skills. Proficiency in data analysis and database queries. Strong interpersonal and communication skills, both written and verbal. Ability to multitask and adapt in dynamic environments. Strong team collaboration skills. Past experience with a global IT organisation - desirable Hands on experience in Microsoft Power Automate and/or Python - desirable
