Job Description Lead and support the Recruitment, Service Delivery Lead and Rostering teams to build a responsive, high-performing workforce Oversee daily operations with a focus on efficient recruitment, rostering, resource allocation, and service delivery Monitor and apply financial and performance KPIs to drive productivity and identify areas for improvement Manage customer feedback and escalations in relation to service delivery, ensuring timely resolution and high service standards Review and improve systems and processes within your area of responsibility to support efficiency and growth Maintain a customer-focused rostering approach that minimises shift cancellations and supports workforce utilisation Let’s talk about you Bring extensive experience across community care, recruitment, rostering, and service delivery, with a strong understanding of operational workflows in these sectors. Skilled in leading and developing teams, I combine excellent communication and relationship-building abilities with strong organisational skills, attention to detail, and adaptability in fast-paced environments. With advanced IT proficiency, including MS Office and workforce management systems, I am customer-focused, self-motivated, and confident working both independently and collaboratively to achieve targets and deadlines. Essential Criteria A current National Police Check (ACIC accredited) less than 6 months old, stating suitability to work in aged care or with vulnerable persons. Why you’ll love working with us Birthday Leave – because you deserve a paid day off to celebrate you Health Perks – 7% off BUPA Private Health Insurance Recharge Time – access to extra leave (plus your birthday off!) 24/7 Support – free mental health & counselling via our EAP Salary Packaging – including novated leasing with Smart Group Study Support – financial assistance for work-related education The Gifting Hub – save on brands like Good Guys, Rebel, Amazon & more ️ To be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today. If you have any questions, please contact Katie Longhurst on katie.longhurst@primaryhsa.com.au At HCA we are committed to embracing diversity and committed to providing a safe working environment.
