Job Description Assistant Manager Inspiring and engaging. As an Assistant Manager, you will show your leadership and interpersonal strengths to maximize the rooms & hotel operations and ensure an exceptional guest journey. The city of Newcastle was once best known for its BHP steelworks and the grunge band ‘Silverchair’. Fast-forward to 2025 and live in Newcastle is the seventh biggest city in Australia filled with amazing restaurants & bars, making it a great place to visit week-in and week-out. The hotel is situated on the doorstep of Newcastle Beach and commands the corner of a beachside city block surrounded by renowned Newcastle restaurants, cafes and bars. Shopping precincts, art galleries and picturesque coastal walks are a moment’s walk away. What is in it for you: Uniform, Dry Cleaning & Car Parking provided Employee benefit card offering discounted rates in Accor worldwide Salary package under HIGA Managerial salary $75,915 super Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities What you will be doing: The Assistant Manager in the absence of the Front Office Manager and or General Manager is responsible for the day to day operations of the hotel across all departments Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Lead and manage all aspects of the front office department and ensure all service standards are followed with friendly and engaging service Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives Taking initiative to ensure that interactions with our guests are positive and productive Providing guidance, supporting training and leading the Front Office team Assisting with check-in and check-out of guests, ensuring all procedures are adhered to Assisting other areas of the hotel during peak times when needed Being responsible for the health and safety of all patrons, guests and staff members implementing supporting agreed upon Revenue Management strategies and practices
