(Work-From-Home - Start Immediately) (this is a casual role- please see details below) Are you based around in Melbourne and looking for a role with real flexibility, meaningful work, and competitive hourly pay? Our client who is a national loss adjusting firm is seeking a Customer Support Officer (Claims) to join their operations – working remotely — helping customers with utility-related claims on behalf of a local utilities’ provider. What You’ll Be Doing Be “on call” for a 2-week rostered period , handling inbound customer calls from the Utility Contractors, 24/7 via a dedicated mobile phone when an incident occurs. · Work with existing team members who have been managing the account for several years Work collaboratively with field teams, contractors, restorers, and customers to manage incident response Use your problem-solving skills to triage, facilitate, communicate, escalate, and resolve issues Administer case recording, documentation, follow-ups, and stakeholder updates Travel to sites as required Why This Role Works for You (WIFM) Work fully from home (equipment provided) — skip the commute Meaningful, community-impacting work through a respected national loss adjusting firm A roster structure that gives you 4 weeks off between 2-week on call periods Competitive hourly rate travel / mileage allowance/laptop & mobile phone Autonomy in your work, with support and clear process structure Training and ongoing assistance provided at all times Ideal for people seeking flexibility or work life balance Hourly Rate - Competitive hourly rate What We’re Looking For — The Ideal Candidate You might be a perfect fit if you: · You are a Team Player who thrives on providing positive support to customers in need and support to your colleagues and contributing to the broader goals of the company · Have experience in claims, utilities, insurance, or related fields (preferred) Reside in Melbourne Communicate clearly, empathetically, and confidently (phone & in writing) Can prioritise, manage competing demands, and stay calm under pressure Are solutions-oriented and customer-centric Hold a valid driver’s licence and have access to a vehicle Are immediately available or with minimal notice Start Time & Process We need someone who can start immediately . We'll move fast — please include your availability in your application. Please Note: Only applicants with full and unrestricted working rights in Australia will be considered. Working holiday visas are not suitable.
