Pro AV Solutions is Australia's leading workplace technology integration organisation with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into corporate, government, education and defence sectors. Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named by The Australian as one of the Best Places to Work, 2025. About the Role Pro AV Solutions has an exciting opportunity available in our NSW branch to join our Service Team as a Dedicated Onsite Service Technician. You will play a key role in ensuring a seamless AV experience by maintaining and troubleshooting onsite AV systems, assisting users, and providing high-quality service delivery. The ideal candidate will have prior AV experience, excellent communication skills, and a strong customer service mindset. If you are a reliable team player with a can-do attitude and a passion for technology, we’d love to hear from you! Key Responsibilities: Provide on-site audio-visual troubleshooting and help desk support. Perform regular service and preventative maintenance of in-house AV systems. Assist users with AV system operations and functionality. Conduct regular system health checks to ensure optimal performance. Document and report daily tasks and issues encountered. Create quick reference guides for users as needed. Generate status reports detailing AV system conditions and troubleshooting activities. Maintaining a regular regime of system testing, preventative maintenance, client training, asset management, administration, and reporting. Key Experience & Capabilities: Prior AV experience in a similar role in a corporate or events environment. Excellent communication and collaboration skills. A demonstrated history of reliability, dependability, and trustworthiness. Impeccable professional presentation and a discreet demeanour. Knowledge of audio visual and video conferencing technology with experience in running help desk ticketing systems such as ServiceNow. Strong PC skills and proficiency in O365. Experience in a customer service or support position. A genuine interest in helping people and the ability to work in a collaborative team environment. Commitment to continuous improvement, innovation, and learning. We believe that our people are our greatest asset, and we value and reward committed team members. We have a competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more! We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence. If you’re ready to make an impact and grow your career in AV and UC technology, we’d love to hear from you!
