Job Description As a Broker Support Officer, you'll be the driving force behind seamless loan processing for our valued Aggregators and Independent Lenders, delivering exceptional service and building strong relationships that position Beyond Bank as their go-to financial partner. You'll own each loan file from lodgement to settlement, ensuring accuracy, compliance, and timely outcomes while keeping Brokers informed every step of the way. With your deep knowledge of mortgage lending and knack for multitasking, you'll help shape positive lending experiences that inspire trust and advocacy. In this role, you will Proactively identify and deliver tailored solutions for Third-Party lending applications, ensuring customer and Broker needs are met with speed and precision. Maintain strong Service Level Agreements by collaborating effectively with both internal teams and external partners. Build lasting customer relationships through needs-based advice, driving loyalty and deeper engagement with Beyond Bank. Resolve Broker and member concerns swiftly, including escalated complaints, ensuring outcomes exceed expectations. Champion customer retention by spotting opportunities to strengthen relationships and promote Beyond Bank’s full suite of services. Stay sharp with up-to-date product, system, and credit policy knowledge, while confidently navigating complex financial documents and structures. Contribute to the success of the Third-Party Broker Channel by achieving conversion, sales, and referral targets. Drive continuous improvement by challenging the status quo, sharing expertise, and embracing innovation and change as a collaborative team player.
