Chief Operations Officer - September 2025 Add expected salary to your profile for insights Chief Operations Officer – Aged Care Secto r | 1.0 FTE | Workplace: On Site | Permanent Full Time What You’ll Get in Return: You’ll work for a well-known and respected aged care provider in the South West, this role offers a competitive hourly rate and benefits package: A family-orientated organisation that values work-life balance. To foster a sense of pride and unity among our employees uniforms are provided. Work for an organisation that demonstrates true commitment to creating a positive and empowering culture. Our office locations have free onsite parking and are close to public transport. NFP salary packaging options – use some of your salary for everyday expenses before income tax; meaning you can increase your take-home pay! Access to our Employee Assistance Program. Opportunities for professional development. On the job support from our Chief Executive Officer. Plus: Laundry Allowance. About Us South West Community Care is a not-for-profit Organisation and Registered Charity local to the South West, providing aged care and in-home services to the local community. It is managed by a Chief Executive Officer (CEO) who is supported by a Chief Governance Officer and Management Team overseeing operations and supporting a team of over 120 employees and volunteers. The CEO, in conjunction with a volunteer Board of Management, sets the strategic direction for the organisation. South West Community Care is managed locally and embraces the ‘Wellness’ Approach when delivering care to eligible older Australians in the Community approximately 1000 clients currently, providing services designed to maintain independence dignity and quality of life for our ageing community. These services are delivered by compassionate and caring staff working within the guidelines set out by the Aged Care Charter of Rights and Code of Conduct for Aged Care to deliver person centred care to optimise positive outcomes. Our Culture What makes working with us so special is our culture, one that embraces our client focus values (Integrity, Excellence, Compassion and One Team) and shared commitment to the development of high performing teams. We are proud to recruit, train and retain the most talented professionals in the South West, who share our client and safety focus (zero harm) approach. Our employees are at the core of what we do, and by cultivating the right environment and values, we have an engaged workforce with a sense of team spirit throughout our organisation. Position Purpose Reporting to the Chief Executive Officer, the purpose of your role is to: Develop and embed robust policies, procedures, and processes that ensure operational excellence. This role will play a pivotal role in ensuring the delivery of exceptional services to our clients, whilst maintaining compliance with Aged Care Quality Standards and optimising operational efficiency. Position Responsibilities As the Chief Operations Officer you will be responsible for and assisting with: Providing authoritative specialist advice in the development and review of policies and process. Managing projects and programs in accordance with organisational goals. Evaluating, developing and revising methodology techniques to ensure a skilled and qualified workforce, are sufficient to deliver and manage safe, respectful, and quality care and services. Applying high level analytical skills in the attainment and satisfying of organisational objectives. Establishing expectation and reviewing the standards of work of Line Managers. Defining, establishing, and gauging progress in relation to operational key performance indicators that are aligned to strategic objectives. Responsible for the management of: Clinical Governance; Client Care; Service Quality and Delivery; and Operations. Key Performance Indicators Clinical Compliance – zero non-conformance for operational and service delivery. Financial Sustainability – achieve service delivery targets. Employee Engagement – increase the overall engagement score by 5%. Sector Engagement – representing SWCC by attending a minimum of two industry focus groups per year. Growth & Development – collaboration and networking with relevant industry groups. To thrive in this role you will have: Formal qualifications in health, aged care, business management, or a related field are preferred. Extensive senior leadership experience in home care, aged care, or community services, with a track record of driving organisational change and improvement. Strong background in developing and implementing policies, procedures, and workflows that enhance service delivery and operational efficiency. A visionary leader with the ability to navigate complexity, inspire change, and build high-performing teams. Demonstrated experience in budget management, resource allocation, financial tracking and business analytics. High level IT skills conducive to learning and understanding comprehensive CRM systems. Demonstrated experience in engaging with staff, clients, and stakeholders, fostering trust, collaboration, and alignment. Office Base Location Based at the Australind Office but will be required to work from other sites. How to apply for this role How to apply for this role - you will need to provide the following as attachments to your application: An up to date resume (4 pages maximum). Formal qualifications in health, aged care, business management, or a related field. A National Police Clearance that has been obtained within the last 6 months. IMPORTANT When you submit your application for this vacancy, you will be sent a system generated email requesting you to complete our screening questions (this email may go to your junk mail). The screening questions are an integral part of our recruitment process and your application will not progress if you do not submit your responses by the closing day and time. CLOSING DATE: 9:00 am (Western Standard Time) on Tuesday, 7 October 2025. Applications received that do not meet the above requirements will not be considered for this position. Contact If you require any further information in relation to this role please contact Belinda Burton, Chief Executive Officer, on (08) 9782 4000 . Our Recruitment Process During our recruitment process, you will be required to undergo pre-employment checks including a minimum of two reference checks and a pre-employment medical assessment that will include a supervised drug and alcohol test. You will need to provide a National Police Clearance, no older than 6 months, with your application to be considered for this vacancy. We reserve the right to commence the recruitment process while the vacancy is open. Recruitment Agencies or Third Party applications will not be considered. Unlock job insights Salary match Number of applicants Skills match To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. What can I earn as a Chief Operating Officer J-18808-Ljbffr
