The Company A well-established retail company, representing five strong and successful brands under its umbrella, is currently seeking a professional and experienced Customer Service Officer to join their head office team in Sydney This is a fantastic opportunity to be part of a supportive, friendly, and dynamic working environment where your contribution is genuinely valued. The Role As a Customer Service Officer, your duties will include but not be limited to: Providing a high level of customer service across all brands Inbound calls Attend to customer inquiries Complaint handling Reviewing online orders Live online customer chats Refund and stock enquiries Location : Waterloo - a short walk from the station Salary: $60,000-$65,000 Superannuation (based on experience) Hours: Monday to Friday, 9am - 5pm (2 days WFH) Contract: Permanent, full-time Benefits Plenty of room to grow – they're big on internal promotions and supporting your career progression Regular access to exclusive sample sales – snag your favorite pieces before anyone else! Enjoy generous staff discounts of 60%–70% across all their brands – treat yourself without breaking the bank. Work in funky, modern office spaces – vibrant, inspiring, and designed for creativity and collaboration. Stay refreshed with fresh fruit delivered weekly – healthy snacks always within reach. Unwind with team drinks every third Friday – a great way to connect and celebrate wins. In order to be successful for the role, you must have the following: Previous Customer Service experience (can be in retail setting) Love for Fashion Zendesk experience is preferred Experience using web chat/live chat highly advantageous In-store retail or e-Commerce experience Excellent communication skills, both verbal and written Reliable, professional, Team Player How to Apply For immediate consideration, click 'Apply Now'. Or Call Carla on 0438718107 for a chat.
