Do you have excellent communication skills and a passion for customer service? Are you looking for an engaging role with a leader in the Australian glass and aluminium industry? Our Gold Coast Windows & Doors branch specialises in aluminium window and door solutions for residential, architectural homes and commercial projects. We’re seeking a friendly and organised Internal Sales Representative to provide outstanding customer service to clients across Gold Coast and surrounding areas. About G. James G. James Glass and Aluminium is a leading Australian family-owned company, employing over 2,000 people nationwide. We are known for quality, stability, and a strong commitment to developing our people. The Role Be the friendly, knowledgeable face of our branch. You’ll welcome walk-in customers, understand their needs, and guide them through product options. Key responsibilities: Provide product advice and prepare accurate quotes using V6, in line with Australian Standards, NCC and Design Pressures. Follow up on leads and convert inquiries into sales. Maintain strong product knowledge and deliver excellent customer service. Meet KPIs for response time, quote accuracy, conversions, budgets and customer satisfaction. About You Open to training and feedback, with a desire to learn and share fresh ideas. A team player who collaborates, contributes to targets, and celebrates success. Passionate about supporting others and creating positive experiences. Strong written and verbal communication skills, with a proactive and solutions-focused mindset. Aligned with our company values and culture. Industry experience is preferred. You bring enthusiasm, energy, and a can-do attitude to everything you do. The Benefits Competitive salary package in line with experience. Full-Time permanent position with immediate start available. Health insurance benefits - 7% discount with BUPA. Access to Employee Assistant Program - TELUS Health. Career training and development opportunities across the G. James Group. Free on-site parking. Positive safety culture and team environment. Excellent employment conditions and stability with our Australian Family-owned business committed to manufacturing in Australia. Apply now If you believe that you possess the required skills, experience and attributes to be successful in this role, please submit your cover letter and resume. Please note: The successful applicant will be required to undertake a full pre-employment medical including drug and alcohol screening. While we value the role of recruitment agencies, we are not accepting candidates through agencies at this time. G. James is an equal opportunity employer For more information visit www.gjames.com G. James celebrates 108 years in 2025
