Job Description Customer Advisory Engage executives to determine and manage custom industry-aligned digital and AI-enabled transformation advisory engagements at select customers, applying ServiceNow methodologies. Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals, challenges, and especially where AI can complement automation and workflow optimization. Document and present insights and recommended solutions to meet customer goals, highlighting opportunities for AI-driven productivity and service improvements. Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action. Communicate and advise in 1:1 and 1: many environments. Sales and Customer Success Advisory Work with sales and customer success to help determine account plans and sales strategy for accounts in the region, embedding AI opportunities into broader transformation plays. Provide expertise to help assess and prioritize accounts and strategies. Provide full lifecycle business outcome and value realization advice, ensuring customers see, track, and measure benefits from AI adoption alongside other initiatives. Thought leadership Identify and lead the creation of new IP (best practices, white papers, workshops, etc.) that blend digital transformation with practical AI use cases. Improve current methods and frameworks. Work with and enable the ServiceNow teams on a business consulting approach to sales that naturally positions AI as part of the value story.
