Managed Services Lead Drive Growth & Delivery | Macquarie Park | Leadership Role Are you ready to step into a leadership role where you can make an impact in a growing MSP? We’re looking for a confident communicator & client-facing leader who understands the MSP environment and can guide a team to deliver excellent outcomes. Whether you’re an established Managed Services Lead or an experienced Service Delivery Manager / Team Leader ready to take the next step, this role offers the platform to grow your leadership career. Why this role? Lead, mentor & develop a high-performing service & project team Take responsibility for SLA performance, client satisfaction & consistent service delivery Manage day-to-day operations across multiple client accounts Support business growth by collaborating with sales & pre-sales teams Drive process improvements, efficiency & operational excellence Thrive in a hands-on role blending leadership, client engagement & commercial awareness What you bring: Experience in Managed Services / Service Delivery within an MSP (must-have) Proven ability to lead or mentor a team in an MSP Strong client-facing skills with confidence and gravitas Track record of delivering service excellence & managing client relationships Passion for team development, operational improvements & driving accountability Exceptional communication & stakeholder management skills Must hold Australian Permanent Residency (minimum requirement) Commercial awareness (budgets, profitability, forecasting) desirable This role is ideal for someone who has either already led a Managed Services team or is ready to step up from a Service Delivery/Team Lead position . You’ll be supported to succeed but trusted to operate with autonomy. If you’re looking for a chance to lead a talented team, grow your leadership skills, and make a real impact , we’d love to hear from you. This is your chance to step up, lead a critical business unit, and make a real impact in a company that values ownership, innovation, and results. Within 12-36 months, this role will see promotion into Head of Managed Services. Apply now for immediate consideration.
