Benefits Temporary assignment up to 3 months Warriewood location, parking on site full time in office 9-5 hours during training, ideally moving to 7am - 3pm for the remainder of assignment Work in a purpose driven company supporting patient access to specialist medicines About the Company Work for a recognised leader in the supply of specialist medicines across Australia and New Zealand. About the Opportunity This is not your average customer service role — it’s an opportunity to step into the heart of pharmaceutical logistics, where every order you process directly supports hospitals, pharmacists, and patients across Australia and New Zealand. You'll be managing a high volume of critical orders — including S19A (Named Patient) medicines and compassionate access programs — and ensuring they’re processed quickly, accurately and compliantly using Sage ERP. With up to 100 orders per day and high call volumes during product launches, this is a role where accuracy, speed, and attention to detail truly matter. You’ll be a vital internal partner to the logistics and managed access teams, and a calm, confident voice for pharmacists and hospital procurement staff navigating complex or time-sensitive situations. This is your chance to make an immediate impact in a business that directly improves patient access to critical medicines — while working alongside a high-performing, mission-driven team. Duties Process a high volume of orders per day in SAGE ERP Handle a high volume of phone calls from hospitals, sales teams, pharmacists and healthcare providers Liaise with internal teams across logistics, warehousing, pharmacovigilance, and regulatory teams Escalate adverse events to PV teams Skills and Experience Order processing experience in a pharmaceutical organisation is highly valued AE / PV knowledge highly regarded Great verbal and written communication skills Exceptional attention to detail required Ability to manage changing priorities in a highly regulated, fast moving industry Culture A great organisation to be a part of, the team is small - and every member has a critical value to add to the business. Working environment is engaging and hard working - fantastic team and organisation to be a part of. How to Apply Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
