Benefits Hybrid work model - WFH 3 days per week A positive and inclusive team culture Be part of a global organisation with a strong local presence Ongoing learning and development opportunities Incentive programs and competitions Wellbeing programs with access to meditation and mindfulness Enjoy a day off for Cultural Awareness to celebrate what matters to you Access to mentoring programs geared toward your success Access to development programs & LinkedIn learning courses as well as study grants and support for higher education The Company This organisation is a global provider who partner with leading brands across the retail, finance, and insurance industries to deliver trusted customer experiences. They're passionate about innovation, customer service, and creating a workplace where people thrive. The Position Reporting to the Business Services Team. You'll deliver high quality service to retail partners across phone, email, and digital channels. Provide exceptional service to clients and customers across multiple communication channels Resolve enquiries efficiently while keeping all stakeholders informed Manage a variety of service-based products and ensure accurate documentation Work closely with internal teams to deliver seamless service experiences Handle complaints and escalate issues as needed, aiming for positive outcomes Adhere to quality, compliance, and privacy standards in all tasks Identify and contribute to process improvements that enhance service delivery The Candidate The successful applicant will have previous experience in a customer service, call centre, or claims environment and will possess the following skills: Strong verbal and written communication Proficiency in Microsoft Office Suite Excellent problem-solving skills and a proactive approach to tasks High attention to detail and a strong sense of ownership Ability to work independently and as part of a collaborative team If you possess the above skills and experience, please apply now, or contact bryco consulting on 03 9088 2279 for a confidential discussion.
