Job Title: Customer Service Intern Location: Melbourne Employment Type: Internship About the Role We are seeking a motivated and enthusiastic Customer Service Intern to join our team. This internship provides a valuable opportunity to gain hands-on experience in delivering exceptional customer support, improving communication skills, and learning how to manage customer relationships in a professional business environment. Key Responsibilities Assist in responding to customer inquiries via phone, email, and live chat in a professional and timely manner. Support the customer service team in resolving issues and ensuring customer satisfaction. Maintain accurate records of customer interactions and update databases accordingly. Collaborate with internal teams to escalate and resolve complex customer concerns. Assist in preparing reports on customer feedback and service performance. Participate in training sessions and team meetings to gain insight into best practices. Contribute ideas to improve customer experience and streamline service processes. Skills & Qualifications Currently pursuing or recently completed a degree/diploma in Business, Communications, Marketing, or a related field. Strong verbal and written communication skills. Excellent interpersonal and problem-solving abilities. Ability to multitask, prioritize, and manage time effectively. Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook). A positive attitude, willingness to learn, and adaptability in a fast-paced environment. What You Will Gain Practical experience in customer service operations. Training and mentorship from experienced professionals. Improved communication, conflict resolution, and customer relationship management skills. Exposure to industry tools and customer service systems. A pathway to potential future employment opportunities.
