Job Description Effectively quote, contract and manage the end to end planning of Weddings, Social and Charity events ensuring that the client receives seamless five star service from the initial enquiry to post event follow up Convert new business opportunities for Weddings, Social and Charity Events Qualify and receive enquiries for Weddings, Social and Corporate from direct, third party, over the phone, website and email. Prepare quotes as per client request and proactively follow up to maximize conversion. Prepare banquet event orders, movement, action plans and other relevant paperwork to effectively communicate client/guests needs to internal and external sources. Be on site for all Weddings taking place in hotel to oversee delivery of event. Use of Delphi to accurately record all activities including follow-up. Represent the hotel at various functions and meetings as necessary. Attend Wedding Trade Shows / Exhibitions as required to enhance hotel profile in the Wedding and Socials sector. Work with Marketing on Wedding Campaigns, Advertisements and Collateral as required. Liaise effectively with other Hotel Departments and within the Conference and Event Department. Assist Conference and Events Operational team, as requested. Assist “walk-ins” with their enquiries. Tuesday-Saturday working week Maintenance of Delphi database of key contacts/clients. Accurate reporting and billing in Opera (PMS) and excel knowledge Develop close relationships with other Accor hotels, hotel suppliers and contractors Sell all Hotel Services, with particular focus on up selling and add on sales to heighten the client experience and add revenue for the business Develop thorough knowledge of competitive properties. Operate and maximize the utilization of all automated sales and reservations systems within the hotel. Work in an environment of continuous improvement following policies and procedures as provided and providing feedback on improvements where within scope of role Proactively build relationships with diverse community groups and cultural suppliers
