Ready to Lead the Future of Travel Service Excellence? Step into a leadership journey with Ignite Travel Group as our My Holidays After Sales Future Team Leader ! If you're a seasoned Travel Consultant or After Sales Consultant, eager to shift from sales into a customer-focused leadership role, this is your chance to shine. Join a passionate team that curates unforgettable holiday packages and delivers world-class service. Be part of a company that celebrates destination expertise and empowers you to grow into a leadership role that truly makes a difference. Your next adventure starts here! ✈️ Key Responsibilities: Customer Experience Leadership : Champion exceptional post-sale service, ensuring every holiday experience is smooth, memorable, and stress-free Team Development : Mentor and support Travel Consultants, fostering a high-performing, customer-centric culture Process Improvement : Identify and implement enhancements to after-sales workflows, boosting efficiency and satisfaction Issue Resolution : Handle escalated customer concerns with empathy and professionalism, turning challenges into loyalty-building moments Collaboration : Work closely with Sales, Product, and Operations teams to ensure seamless communication and service delivery Reporting & Insights : Monitor team performance metrics and customer feedback to drive continuous improvement Who You Are: Empathetic Communicator : Able to connect with customers and team members with warmth, clarity, and confidence Problem Solver : Calm under pressure, resourceful, and solution-oriented Leadership Potential : Demonstrates initiative, accountability, and a passion for guiding others Detail-Oriented : Ensures accuracy in bookings, communications, and follow-ups Adaptable : Thrives in a fast-paced, evolving travel environment Customer-Obsessed : Always puts the traveler’s experience first Your awesome extras Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations Catapult your career across a network of brands and businesses in an evolving industry ✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program ⚕️ Access to industry leading health and well - being programs and financial advisors Set up shop in a swanky beachfront office in Broadbeach, with a golden ticket to public transport and parking perks Enjoy social events to promote networking, celebration of wins, and sometimes just for fun! Take volunteer leave as part of giving back to the local community Ready to Start Your Journey? If you’re excited to kickstart your career in the travel industry, we want to hear from you! Apply now and let’s embark on this adventure together! Explore the world and make a difference—one customer at a time! LI-KP1IGNTLI-Onsite Please advise your leader before applying
