QLD Service Delivery Branch is responsible for engaging with participants and managing participant plans and supports. Planning teams provide direct service delivery for NDIS participants; engaging with participants and managing participant plans and supports to ensure nationally consistent participant experiences aligned to the Participant Service Guarantee. This application is for both APS4 and APS5 level Planners. APS4 Planner The APS4 Planner role is a team membership position that will work within defined parameters relating to the team's area of responsibility. The role requires the application of well-established policy, principles, practices and procedures to achieve outcomes that support and contribute to NDIA's objectives to 'build a world-leading National Disability Insurance Scheme'. You will provide operational and administrative support that is informed and directed by sound knowledge in service delivery areas and undertake some research and analysis activities. As an APS4 Planner you will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of service delivery matters to resolve moderately complex enquiries. APS5 Planner The APS5 Planner will be required to undertake planning activities and tasks using available information where options are not always evident. The position will be required to perform procedural, clerical, administrative and operational tasks that supports and contributes to NDIA's objectives to "build a world-leading National Disability Insurance Scheme". It is a team membership position and where required, you will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team. As an APS5 Planner, you will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of service delivery matters to resolve moderately complex to complex enquiries. The key duties of the position include APS4 Planner Duties of the Role may include: • Gathering information from participants and planning partners over the phone or in person, to enable high-quality planning and evidence-based decision-making. • Using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports. • Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes. • Liaising with key stakeholders including Partners in the Community to deliver services to participants. • Resolving issues and complaints in relation to participant plans. • Completing administrative and data entry tasks relating to participants. • Contributing to the achievement of key performance indicators, including planning targets. APS5 Planner Duties of the Role may include: • Contributing to management of workflow in collaboration with team leadership. • Gathering information from participants and their representatives, planning partners and multiple stakeholders, to enable high-quality planning and evidence-based decision-making. • Determining funded supports to be included in participant plans to complement informal and formal supports. • Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes. • Resolving issues and complaints in relation to participant plans. • Completing administrative and data entry tasks relating to participant records and task workflows. • Contributing to the achievement of key performance indicators, including planning targets. The ideal candidates will: • Have a willingness to work within a team environment. • The ability to work within a dynamic fast paced environment and work to deadlines/ timeframes. • A positive contemporary attitude to people with a disability and value social inclusion and diversity • Adaptable communication and people skills. • The ability to manage confidential and sensitive information • Flexibility and be able to work under general supervision and direction • High levels of integrity and professionalism to support our values and mission • Experience in the disability and/or allied health sector would be desirable; however it is not essential
