Description About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence. Outstanding five-star luxury hotel accommodation Spacious meeting and banqueting facilities Exceptional restaurants and bars Rejuvenating Day Spa Excellent leisure facilities, including a well-equipped fitness studio and swimming pool The Langham, Sydney is a true luxury hotel, with the grace and charm of a European grand hotelthe only establishment of its stature here in Sydney. Learn more at http://sydney.langhamhotels.com.au/ About the role Reporting to the Front Office Manager and Night Manager, you will be responsible for: In absence of the Night Manager - the management, security, and operational efficiency of the hotel (Housekeeping, Food & Beverage, Front Office) ensuring optimum guest and associate satisfaction during the night Ensure the Night Audit function is performed with relation to roll of day, revenue capture and reporting, in line with relevant SOPs. In absence of the Night Manager - oversee the safety and security of all guests, associates and assets. Anticipate and resolve problems which impact on guest service. With the Night Manager - facilitate and monitor the implementation of The Langham Sydney WHS Management System and associated policies, procedures, guidelines and programs Duties & Responsibilities Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping) Create a positive hotel image. Ensure general grooming and hotel presentation standards are impeccable and in accordance with organizational policy and guidelines Maintain complete knowledge of all room types, hotel matrix and facilities Address and resolve complaints. Communicate problems to management and advice steps taken to resolve. Including responses to guest feedback survey’s Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities Operate communications equipment and use rooms computer program as required for night audit tasks Perform Night Porter tasks – newspaper delivery, preparation and delivery of room service orders, assist guests with luggage and valet parking (manual driver's license mandatory) Skill and Experiences Previous experience in a similar role will be highly regarded. Ability to demonstrate a commitment to outstanding customer service. Possess a high standard of grooming and personal presentation. Excellent communication and interpersonal skills. RSA & First Aid Certificate Hold a current open manual driver's license Relevant qualifications in Hospitality Management What We Offer In return for your bespoke service to our guests and dedication to the hotel, we will offer you: Opportunities for professional development and career growth within an international luxury hotel group A supportive and inclusive team culture within a prestigious hotel environment. Complimentary meals and laundry Complimentary Hotel nights at LHG Hotel and Resorts each year and food & beverage discounts. Employee Assistance Program If you want to work in an elegant environment with an engaged team, that is committed to 'Knowing Our Guests and Building Great Memories', CLICK APPLY NOW!
