Job Description About you As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximise the Rooms Operations. You are a driven problem solver with a creative approach to delivering the ultimate guest experience. What you will be doing? Management of the day to day operation of Front Office, Telephones, and Night Audit functions. Ensure service standards are maintained in the aforementioned areas. Ensure profitability is maximised. Ensure customer/guest and staff needs are met. Knowledge and Experience Diploma in Hospitality or Business Management or preferred. Minimum of 2 years of relevant experience in the hotel industry. Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera. Hold a valid Responsible Service of Alcohol certificate. Competencies Possess the skills and training to actively resolve complaints and challenges presented by customers. Flexibility to work a varied roster including mornings, nights, weekends and public holidays. Maintain a high level of personal presentation as an ambassador for the hotel. Understand and navigate complex stakeholder environments. Strong focus and passion for hotel operations. Sound understanding of emerging trends in the industry. Demonstrated ability to coach, mentor, develop and inspire teams. Confident and articulate communication, negotiation, relationship and networking skills. Demonstrated business acumen with the ability to make sound decisions and understand commercial implications. Ability to think strategically and plan on a mid to long term scale. Strong personal integrity. Entrepreneurial spirit with drive, ambition and high level of energy. Good interpersonal skills with ability to communicate with all levels of team members. Able to embrace and respond effectively to change. Role model in Accor values and Heartist culture. This is a Full- Time role (38 Hours per week).
