This is an incredible opportunity to join a global brand renowned for its strong values and exceptional culture . In this inbound customer service role, you will assist customers with their enquiries and provide operator-level technical support through phone, web, and email. About the Role: Handle incoming calls, answering questions and enquiries. Provide basic troubleshooting over the phone to resolve customer issues. Perform data entry and job processing. Liaise with customers to provide updates on daily operational events. Respond to live chat inquiries from the website. What We Are Looking For: Experience working in a call centre environment. Previous experience in troubleshooting and technical support. Clear and confident communication skills. Strong computer and administrative abilities. Ability to work effectively in a team and manage multiple tasks. Must live within 30 minutes’ commute of Mulgrave Must be able to work 5 days a week in the office (no hybrid option) Applicants must be able to account for any gaps in employment history Location & Benefits: Location : Mulgrave Benefits : Free onsite parking! Important: Only candidates with full working rights in Australia are eligible to apply. V isas will not be accepted. If you're ready to join a dynamic team, email me emma@employ.com.au for more information.
